FAQs
Service
The Clean Air Express operates on weekdays only, Monday – Friday (except holidays).
No. The Clean Air Express is a general transit service and follows scheduled routes and stops. There are no deviations from the schedule.
All Clean Air Express passengers are eligible for the SBCAG Emergency Ride Home program, which will reimburse you for the cost of a Lyft, Uber or rental car in the case you need to return home during the day. Emergencies include a sick child or other health issue or emergency situation, but do not include working late.
Passes
Yes. Change for cash fares is not provided.
In some circumstances, such as the loss of a job or a severe health condition, monthly passes are refundable. Contact customer service for more information. 10-Ride passes are not refundable.
Yes, only on the Midday Connector (route 301, 302, 303 and 304). The Midday Connector offers discounted one-way ride available for seniors (age 65+), individuals with disabilities, and Medicare recipients.
Amenities
Bikes can be stored on bike racks on the front of the bus or below the bus or on the front bike rack.
All Clean Air Express buses have free, secure Wi-Fi. To connect, simply join the “Clean Air Express” network. Most buses need a password that is posted onboard behind the driver. Some of the buses do not need a password, just join the “Clean Air Express” network.
Yes. Common courtesy rules apply–please leave your seat in the condition you found it to avoid any inconvenience for the next passenger.
No. The Clean Air Express is general transit service and seats are available on a first come, first served basis.
Other
If you leave something on the bus either in the morning or the afternoon, simply call customer service at 805 692-1902 and let them know. Normally an item left on a bus will be kept on the bus so you’ll be able to pick it up the next day.